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Techniques for Improving Human Resource Management in the Enterprise

Today, it is assumed that the main asset of any organization lies in people.

Quality, productivity, profitability, customer satisfaction and the image of a company depends largely on training, coordination and motivation of its staff. For a company to function properly it requires that the persons composing know, willing and able to work properly.

inadequate people management can lead to myriad problems that hinder the performance of an organization:

  • Lack of motivation
  • undefined responsibilities
  • Lack of training / information
  • Lack of internal communication
  • Non-cooperation
  • Lack of coordination
  • Conflicts of interest

In the present document provides a summary of some of the methodologies Sinapsys Business Solutions, SL uses in its consulting services to solve such problems.

Any change initiative must develop the necessary direction and leadership with a commitment to continuity. Initiate change and create expectations that are not met can cause frustrations and worsen the situation. The implementation should be done professionally and after a proper diagnosis to select the right tools to each individual case (single or combination of several of them).

1. Leadership

Leadership can be defined as the ability of an individual to develop the potential of a team in pursuit of a common interest.

There are different leadership styles (authoritarian, participatory, consultative, ...). Each style may be appropriate to the context and characteristics of employees. The source of leadership may be the charisma, the hierarchical power, the power of knowledge or behavior.

Through education and training, people who have responsibility for others can develop optimal leadership style. A leader does not command it runs, does not impose, but seeks consensus, not divide but unites.

Example: In a food business problems were identified by marking their authoritarian style of leadership. In a leadership course were explained leadership styles. Participants were able to assess your leadership style by completing a questionnaire. In addition, each participant learned to evaluate the pros and cons of each style and know how to apply the most appropriate in each circumstance.

2. Mentoring

The mentoring (mentoring) is a process by which a person (mentor) teaches, advises, and guides to another (the mentee) in their personal and professional development. It is the traditional "sponsorship" that currently is used primarily in high positions in organizations.

Mentoring should not be improvised requires setting goals, planning and monitoring of results.

Although there are similarities, mentoring differs from coaching in the mentor must have expertise in the field in which you want to start the mentee, while the coach does not have to have an experience in this field.

Some advantages of mentoring:

  • Mentoring is a powerful tool that facilitates the retention and transmission of knowledge in the enterprise
  • Increase satisfaction guardian and the ward
  • Increase staff retention and commitment of these with the company.

Example: A director of a company in the construction sector, with no time or discipline to study for a master, hired a mentor to learn what I needed from a practical (less formal) and personal assistance. This training helped her improve her leadership style and management techniques are people in your company.

3. Education Climate Assessment

diagnostic technique allows for an objective assessment of the degree of satisfaction of people in an organization, understand their needs and expectations at work and their perception of existing problems.

There are circumstances that may hinder the effectiveness and objectivity of an evaluation process work climate, including:

  • Labor disputes
  • job dissatisfaction
  • Lack of communication
  • ...

Must be taken into account these conditions, so before starting the survey process may have to be a media campaign upon, to explain what, why and what it intends to carry out this diagnosis.

If there is union representation in the enterprise should plan this process with their collaboration and consensus.

The evaluation should be completely anonymous and the results published at all levels. The assessment should be followed by an improvement plan aimed at resolving conflicts and problems have been detected.

Assessment should be repeated once the improvements made in order to verify their effectiveness and strengthen the process of continuous improvement.
Example: In a furniture manufacturing company, is still a problem of lack of motivation, lack of teamwork and internal tensions. The results of a work climate assessment revealed that the main areas of improvement were: to define responsibilities, establish incentive system, improve staff training and development capabilities to offer.

4. Competence Management / Knowledge Management and Performance Evaluation

This methodology allows to reconcile the interests of the company with the interests of each individual. While comparing the knowledge and skills required by the organization to those who reside in people.

we define competence as the ability or quality which makes a person is able to play a role.


management skills, involves identifying all you need for people to know, willing and able to provide full value for the benefit of the organization.

skills management, requires:

  • An identification of the skills necessary for achieving the objectives of the organization (strategic, tactical and operational)
  • skills assessment in the Members of the organization
  • A plan to bring existing powers with the necessary
  • setting and monitoring targets both individual and collective performance. These goals should be possible to verify the use of these skills

Example: In a private agency established a competence management system, identified the functions of each position were defined quantitative targets for each position and each department and set up a training plan that took into account the training needs of each person.

5. Incentive Systems

An incentive system is to facilitate the reconciliation of the interests of each person with the interests of the company.

Incentives should be established objectively, based on agreed targets and indicators. The incentive system should be transparent, clear and concise.

Incentives must be aligned with individual goals, but also with collective goals, so as to encourage teamwork versus individualistic attitudes.

One of the basic requirements for the proper functioning of the incentive system is internal communication:

  • On the objectives of the company
  • on individual goals
  • The degree of fulfillment of the objectives on time, so that deviations can be corrected

Example: In the same company in the private agency that established the system of performance appraisal, incentives based on the degree of fulfillment of the objectives of productivity, quality and ideas contributed by each person and equipment.

6. Analytical and Problem Solving and Teamwork

The competitiveness of an organization depends largely on his ability to turn problems into opportunities.

To deploy this policy, we must educate the staff, encourage, lead it, promote internal communication ... but also implement techniques for analyzing problems, identifying causes, possible solutions and implementing them in the most efficient.

These techniques are based on data analysis and teamwork. Among other noteworthy:

  • Herringbone (Ishikawa diagram)
  • Pareto Chart
  • Histograms
  • Data Collection Sheet
  • Modal Analysis Failure Mode and Effects (FMEA)
  • Affinity Diagram
  • Relationship Map
  • Force Field Analysis
  • Brainstorming (brainstorming)
  • Stratification data
  • Correlation chart
  • Statistical Process Control

It is not only master the proper technique, but also knowing how to choose and chained to each other, since they are complementary. A usual sequence of a process of problem solving could be next:

  • Problem Definition
  • Data Collection
  • Data Analysis
  • Research

  • Causes
  • Proposed Solutions
  • assessment of alternative solutions
  • Implementation of Solutions
  • Verification

  • Effectiveness

At each stage, you can apply various techniques, eg:

  • Problem Definition
  • Data Collection (Collection of Data Sheet)
  • Data Analysis (Histogram, Pareto Chart, Diagram of Correlation, ...)
  • Research Causes (Brainstorming Diagram Ishikawa Diagram Relations, Affinity Diagram, FMEA, ...)
  • Proposed Solutions (brainstorming)
  • assessment of alternative solutions (Force Field Analysis)
  • Implementation of Solutions
  • Verification of Effectiveness (Pareto Chart, Histogram)

Example: In a company manufacturing laminated furniture were detected many quality and productivity problems (lack of inventory turnover, delivery failure, failure of product quality, ...). After investigating the results using Ishikawa diagrams and Pareto, it was concluded that these failures could be avoided by taking the following steps.

  • Change tooling design, so that assembly is faster and with fewer adjustments.
  • Minimize tooling changes, each production line specializing in less product
  • establish a system of statistical process control
  • Improve staff training and awareness in relation to quality issues, establishing a training matrix and versatility.

7. Meetings Management

At the end of many meetings, participants have the feeling of having wasted time and no concrete objectives or actions without analyzing deeply enough problems without creating the required commitment to address changes.

The efficient management of meetings require a protocol establishing practical rules of conduct in all three phases of the meeting:

  • Preparation (collection of information, convening the meeting, ...)
  • Implementation Meeting (time management, agenda management, formalization of the record ...)
  • Monitoring (monitoring of the agreements of the meeting)

One can distinguish various types of meetings by its target:

  • Reports
  • decision
  • planning and coordination
  • analysis

At any meeting is crucial the role of moderator. Among other functions, the moderator must:

  • ensure continued item
  • Ensure that each case is treated with depth and rigor
  • Ensure that all involved have had the opportunity to participate
  • Detect and resolve any conflict of interest
  • ensure that decisions are made by the mechanism previously agreed (preferably by consensus)
  • Detect and avoid bias in the analysis and decisions

Example: In a precast concrete company, were generated problems of quality and productivity by poor communication between the technical department (responsible for the design of the pieces) and production. Weekly meetings were established planning and coordinating work with officials of both departments. These meetings contributed greatly to avoid many problems.

8. Internal Communication

Internal communication (horizontal and vertical upward and downward) is a prerequisite for improving the work environment, encourage engagement, providing leadership and coordination of all people in an organization.

Internal communication should not be left "random", but must be planned, implemented and verified in a manner that ensures that for, Who, When and How to contact.

Avoid common errors such as:

consider the communication is a one-way and down (as it must be bidirectional and both ascending and descending)

  • Allow communication free will (since in these cases, communication is distorted and fails to ensure that information reaches to whom, when and how to get there). This is a breeding ground for rumors.
  • Lack of consistency or alignment between what is communicated and business objectives
  • Communication at the wrong is not right that the channels of communication "informal" anticipate and meet communication channels "formal"
  • Communication exception: it is not appropriate reporting only bad news, it must also provide positive feedback.

Example: In a training consulting firm identified communication problems. It established an internal communications plan that included, among others, a management improvement proposals channel allowing dozens of suggestions for all staff which resulted in improved organizational performance and satisfaction of people.

© Domingo Rey Peteiro
Sinapsys Business Solutions